FREQUENTLY ASKED QUESTIONS
ABOUT COUNSELING AND PLAY THERAPY

We are conveniently located in West Plano, easily accessible from George Bush Turnpike or Dallas North Tollway.

Address:
5168 Village Creek Dr, Suite 100, Plano, TX 75093 (MAP)

We offer several easy ways to contact us!

1. The best and fastest way is to provide us with your information through our contact form.
2. By phone: (469) 215-2890
3. By email: info@bravespacecounseling.com

With many trained counselors on staff, we are able to provide a variety of appointments throughout the week, Monday through Friday, to accommodate busy schedules. We currently do not have any weekend availability as our staffing is limited.

We choose the same day and the same time for weekly appointments, so once you are booked your spot is guaranteed! You may need to begin therapy at a less than ideal time in order to get started right away. If you cannot commit to a weekly spot, we are happy to refer you out to find someone else who may be a better fit for you.

Once you are an established patient, you will get first choice on a more preferred appointment time. Our current families get priority when an after school time becomes available as they have waited their turn. Therefore, our after school availability tends to stay full. We do not keep a waiting list as we would prefer to refer you out to someone who may have more immediately availability that fits within your schedule.

Sometimes our schedules do open up, so the best way is to schedule a phone consultation to see if we are the right match for you, then we can talk about availability and schedules.

Counseling sessions are 45-50 minutes in length and are billed in a range of $100-$165 per session depending on your counselor’s credentials and experience. This includes all hourly appointments such as initial intake appointments, individual play therapy, individual teen therapy, parent consultations, and family sessions.

Your credit card will be kept on file and will be charged at the beginning of each appointment. We accept all major credit cards along with any health savings or flexible spending accounts. If you prefer to pay with cash or check, please provide payment to your therapist at the beginning of your appointment.

Additional charges may apply for other services.  Please call for more information.

To provide privacy and quality service for our patients, Brave Space does not accept insurance. Insurance companies require a mental health diagnosis for benefits to be accepted. This is limiting in the care we provide. Brave Space services those who are looking for creative interventions and do not necessarily fit the criteria for a mental health diagnosis. Therefore, Brave Space aims to provide services that fit our client’s needs without the use of insurance.

Brave Space is an “out-of-network” provider which means it is the patient’s responsibility to pay the full fee at the time of service.  Brave Space may assist the patient in filing for reimbursement by individual request.  Please inquire during initial consultation.

This is the first initial, parent-only appointment. You will meet with your therapist to review your child’s complete history, discuss concerns, and create a treatment plan. Your child is the priority of conversation so your therapist can be sure to provide the most appropriate services for your child’s age. To keep your concerns private, this appointment is not for your child to attend. Brave Space does not provide childcare during this appointment, so please be sure to have childcare arrangements planned in advance. Expect for this appointment to last a full 60 minutes as we take in-depth time to review your concerns and our practice policies.

We know life happens sometimes when illness comes or you just double-booked yourself on accident. Please be mindful your session time is reserved just for you! No one else can be seen in the office if we do not have communication you will be absent.

We require 24 hours’ notice for cancellations. Please reach out to your therapist directly with any scheduling concerns. We will do our best to reschedule your session time, if another slot is available within the same week. We can always switch to a video or phone session for your child or meet with you for a parent consultation instead.

If you cancel in less than 24 hours of your scheduled session, or no show, you will be billed the full session fee for the missed appointment. This charge is not eligible for insurance reimbursement. Let us know a couple days before your appointment if you start to feel sick or have a conflict, so we can do our best to reschedule for the week. The more notice you provide, the better!

If you’re reading this already, your gut is telling you something is off. You’ve made it this far into the search, which means you are on the right track. Typically parents seek counseling services when they feel they are at a loss of how to help their child. If you feel your child is struggling in social, emotional, or behavioral areas, contact us. We will provide a free phone consultation to see if we are the right fit for each other based on your presenting concerns and the services we provide.

You may explain to your child they will be meeting a friendly helper who has lots of toys. It is natural for children to ask “Why?” and you may offer them support, explaining this will be their very own special time where they will get to play in a lot of ways they like. Feel free to share this video with your child to help them understand. Be sure to inform your child of your therapist’s name.

Not exactly. We are specially trained to evaluate and treat children’s emotional and behavioral health through psychotherapy (we like to call it counseling or play therapy). Our therapists have completed additional educational and clinical requirements to be Registered Play Therapists, making us experts in providing specialized care for your child. The difference between a licensed psychologist (LP) and a licensed professional counselor (LPC) lies within the higher education program, and thus a differing licensure status.

Individual counseling and play therapy sessions are 45 minutes in length.  We will choose the same day and the same time for to attend therapy. This guarantees you a counseling slot, reserved just for you! It also provides consistency and predictability for kids so they know what to expect week to week. Weekly occurring appointments are recommended; however, frequency of sessions is dependent upon treatment goals, progress and other logistical factors.

This really depends on several factors, including the severity of the concern, treatment goals, willingness to participate, and investment of outside influences (support from family, school, caregivers, doctors, etc). The bottom line: We typically see kiddos for a minimum of 12 sessions, an average of 6-8 months, and some lasting a year or more. Change looks different for each child and family, so we will be monitoring progress on a weekly and monthly basis.

You will meet with your therapist, separate from your child, about every 4-5 sessions for a parent consultation. During your parent meetings you will discuss with your therapist your observations, concerns, and goals for your child. Your therapist will provide you with session feedback, strategies to implement at home, and progress updates. Your parent consultation appointments will help guide you through the therapy process and are just as important as your child’s therapy sessions.

An LPC-Associate is a counselor who has obtained a Master’s degree in Counseling and is working towards independent licensure, under the supervision of an LPC-Supervisor. LPC-Associates have phenomenal training and are formally trained in play therapy. At Brave Space, these counselors will be with you for the long-haul. No need to worry about the possibility of transferring to a new counselor as they are committed to providing you with excellent care. You will also receive expert guidance from the Supervisor, if needed. Although, Brave Space takes pride in hiring quality counselors so you won’t need to worry about inexperienced care.

As of January 1, 2022, Under Section 2799B-6 of the Public Health Service Act, if you’re uninsured or you pay for health care bills yourself (don’t have your claims submitted to your health plan), we will provide you with an estimate of expected charges before you receive services. This is called a “good faith estimate.” Brave Space will provide you a good faith estimate if you request one or after you’ve scheduled services. It will include expected charges for the primary service you’re receiving and any other items or services that are provided as part of the same scheduled experience. Learn more about the No Surprise Act here. 

Please see our range of fees associated with services in the chart below. This list does not include additional fees associated with treatment, that are not billable through insurance providers, such as:

• • Late Cancellation / No Show
  • Medical Record Request
  • Court Related Services / Subpoenas
  • School Related Services / Consultations
  • Completion of Documents / Treatment Summaries

If you have additional questions regarding your anticipated out of pocket (private pay) costs or cost-sharing benefits please contact your health insurance plan. If you are uninsured and have additional questions, please contact us here.

Questions about your rights? Contact the Department of Health and Human Services.